Frequently Asked Questions

Ordering

Feel free to browse our designs and/or products and then request a quote with your selected items.

Once your quote request is reviewed, you will receive communication from one of our sales reps. Then, you will have the option to place your order through an order form (if you know exactly how many sizes and quantities you’d like, payment all at once) or set up an online store with us (where every member of your organization can pay separately, but all items will ship to you to pass out to your members).

Every order placed through our website is a pre-order. Production will not start on your items until the order has been taken offline and processed.

Our average turn-around time for an order is 2 weeks (but may vary due to stock issues).

The 2 weeks starts after an online store closes. Online orders can stay online for any desired period of time, from a few days to a few months. It is up to the individual who organizes the order with us to determine the close date. Please check with the group organizer for your order directly if you have questions about when the order close date is.

The minimum for your order can vary based on a combination of many factors: blank apparel item chosen (e.g., Comfort Colors vs. Gildan), number of inks, number of print locations (front only; front and back; front, sleeve, back; etc.)…so talk to your designated sales rep for an accurate minimum!

Shipping

Most of our online orders are bulk/group-shipped, which means they all deliver to the group organizer, and s/he passes them out to the members of the organization. However, we occasionally will offer individually shipped items for order at the request of the group organizer. These items will be clearly indicated as “INDIVIDUAL SHIP” in the name and product description.

That being said, for bulk orders, the shipping address you enter at checkout will NOT matter. Don’t worry about contacting us to change/update your shipping address UNLESS you are ordering an individual shipping item.

There is no additional fee for shipping! Shipping cost is calculated into the listed price of each product.

The minimum for your order can vary based on a combination of many factors: blank apparel item chosen (e.g., Comfort Colors vs. Gildan), number of inks, number of print locations (front only; front and back; front, sleeve, back; etc.)…so talk to your designated sales rep for an accurate minimum!

Returns

As long as the online store is still open and the order has not been processed, we can give you a full refund for the desired item.

HOWEVER, if an order has been taken offline and quantities have been totaled, we will not be able to give you a refund as blanks have already been purchased with our vendors.

For certain circumstances, you may be entitled to a refund, such as if the item arrives damaged in any way. Please reach out to us as soon as possible after receiving your order so we can get this taken care of.

The minimum for your order can vary based on a combination of many factors: blank apparel item chosen (e.g., Comfort Colors vs. Gildan), number of inks, number of print locations (front only; front and back; front, sleeve, back; etc.)…so talk to your designated sales rep for an accurate minimum!

Accuracy

We cannot guarantee 100% accurate color of merchandise because colors appear differently across monitors. Colors on proofs may not be 100% accurate for the same reasons. If you have any questions regarding this, please contact your sales rep.

Cancellations

If the minimum is not met for an order, all orders for that item will be cancelled and refunded with notice given to the group organizer. Refunds are processed through the payment platform Stripe and will be processed within 5-10 business days.

Supply Chain

Due to the ongoing COVID-19 pandemic, stock issues due to disruptions in the supply chain still occur. We will do our best to make sure your desired item is in stock before an order is placed; if, for whatever reason, an item becomes out of stock, your sales rep will notify you immediately and suggest alternatives.

Not necessarily. The products on our website tend to have good stock, but there may be some colors that are not available. This can change constantly, so please check with your sales rep to be sure before placing an order with us.

Art

We pride ourselves on getting proofs back to you within 24-48 hours once we process your request.

That’s ok! We have a talented team of in-house designers that will make your vision come to life, even if you don’t know what you’re looking for. If you have any inspiration pictures, please feel free to include them, but otherwise, sit back, relax, and let our artists do the hard work for you!

Yes, and we encourage you to do so! All the designs on our website are fully customizable. We want to get you exactly what you want.

Additional

If you have any questions that haven’t been answered on this page, please feel free to contact your sales rep, or email info@geneologie.com. We’ll do our best to get back to you within 48 hours!