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FAQ
Getting Started
How do I request a proof? How long does it take to get artwork back?

You can click here to get started on a proof, OR you can email your account manager (find here here) if you need help. Artwork typically takes 1 – 3 business days to receive your initial proof via email.

If you need something sooner, you can always let your Account Manager know about your timeline!

Who is my main Geneologie contact?
You have a dedicated Account Manager who is ready to help you with your order! She will contact you as soon as you make an account, but if you have questions first, you can click here to find the Account Manager for your state!
How long from start to finish does it usually take to complete an order?
It depends on the time of the year and how long it takes you/your chapter to finalize the final sizes you need, but we can start and place an order within 48 hours if need be! Let your Account Manager know ASAP if you are in hurry!
What is the minimum for screen-printing?
24 items
What is the minimum for embroidery?
24 items
What are the minimums for accessories?
All accessories vary when it comes to minimums. You can visit our accessories page to click on individual products to see their corresponding minimums. Your Account Manager is also knowledgeable about the best accessories for certain sized orders and budgets if you need help!
What if I am looking for a product I don’t see on your site?
No problem! We can get pretty much anything you are looking for, so feel free to contact us or your account manager so we can get our hands on it for you!
Are you licensed with my school?
We are licensed with over 100 schools and growing. If you are unsure if we are licensed with your school, please ask your account manager.
Are you Greek licensed?
Absolutely! We have one of the oldest and strongest relationships with Greek Licensing, so rest easy knowing we won’t print anything that hasn’t first been approved with them.
What if I don’t see my organization?
We can print for any group or organization! Just be sure to specify the letters you are wanting on your proof request and when you get it back, it will be customized just for your chapter.
Do you price match?
We sure do! Show us what quote you’re working with and we will match, or sometimes even beat them.
Can I get a sample of a product I am unfamiliar with?
You sure can! We want to make sure you are in love with your products and encourage you to order a sample of any apparel you or your chapter might not be familiar with. This can save us all a little heartache to make sure everyone is happy with the fit!
Can you help me with my budget?
We would love to. If you can let us know what you are looking to spend per shirt, we are experts at finding you options that fit! Our Account Managers are equipped to handle any budget.
Placing an order
What ways can we place an order?

The easiest way to place an order for your chapter is to complete an order submission form, which you can locate here! Or, your Account Manager can have an order form sent to you.

We can also generate a link for your chapter so each member can pay individually. That way you don’t have to worry about collecting payment.

How long does it take to receive my order?

Most apparel options will take 10-14 business days to ship from our printer once you submit your final order. If a backorder occurs, your Account Manager will contact you ASAP about how to proceed.

Accessories take about 3 weeks.

How do I know how much our price per shirt will be?
Once you’ve finalized the front and back design of your artwork, let your Account Manager know how many (or approximately how many) you will be ordering, and she will get you a price quote ASAP!
How much is shipping?
Shipping is $0.75 per shirt for t-shirt orders and varies for accessories.
Can you print me a sample shirt before printing the rest of my order?
For orders over 1000 pieces, yes. For any order under 1000 shirts, unfortunately, we cannot. We can, however, order you a blank sample of the shirt for sizing purposes.
Can I rush my order?
You may opt to pay overnight shipping which can speed up your order by 2-4 business days. The cost for overnight shipping can cost anywhere from an additional $50 to $250 depending on delivery location and urgency of the order.
Cancellations
If circumstances change within 24 hours of placing your order, please contact your Account Manager ASAP so she can get your order cancelled. You may need to pay a small apparel restocking fee. If it has been over 24 hours, then we will not be able to cancel the order and payment will be due in full, so please be sure to confirm with your chapter before placing the final order.
Returns
Because we are a custom apparel company, we do not accept returns. You are responsible for checking the spelling, color accuracy, fonts, etc., on your proofs prior to ordering. You are also responsible for requesting a sample of the garment being ordered if it is unfamiliar to you or your chapter.
Payment for order
We accept check, credit/debit card, or Paypal for group orders. You can also set up the order so that your member pay for their shirts individually online with credit or debit cards.
How quickly must we pay to receive the shirts as planned?
The sooner the better so that you don’t experience any hiccups, but we request that we receive payment for the order before the estimated ship date. If you are not able to make this happen, please let your Account Manager know so we can help and make sure you still get your shirts on time and avoid any holds!
Extra
Do you offer individual shirt packaging with bag and tag?
We sure do! And it’s free! We do this on every order and each order will come in a bag with the size sticker attached.
Can you help us with our fundraiser?
We would love to. Just let us know how we can help and we would love to help you make it happen. A common way that we like to help you give back, is to mark up the shirt prices to your members, and then send your philanthropy a check for the quantity x markup when the order closes. We also happily send geneologie swag boxes for silent auctions as well. We’d love to help your chapter!